The biggest factor in getting requirements right is access to the staff who run the process today — not a manager’s description of it, but the people doing it.
Documented processes describe intent. The real process contains the exceptions, workarounds, and informal steps that keep the business running. Software built on the documented version tends to break on contact with the real one.
In practice the commitment is small: a handful of conversations, and someone reachable while requirements are firmed up. It is the cheapest insurance available on a technology project.
Short sessions with the people who do the work, not only those who own it.
Reachable while the requirements are being firmed up.
You confirm we understood it correctly before anything is built.
Requirements that match reality
Fewer changes discovered mid-build
Staff who recognise the result as theirs
A short call
Short and focused
Phase by phase
Optional
Tell us what you’re trying to achieve. We’ll help you find the right path forward — no obligation, no jargon.